Return & Refund Policy

Email support@breathelio.com with your order number and what you would like to return. We confirm your return by email and tell you what to include. Please wait for our confirmation before sending anything, so we can link the parcel to your order.

You arrange and pay for the return shipment yourself. We recommend a tracked service, and keep your proof of postage until your refund is processed.

Return address:
Lio Returns, c/o Fresh@Work B.V.
Jelle Zijlstraweg 128
1689 ZX Zwaag
The Netherlands

You can return products within 14 days of receiving them, for any reason. This is your statutory right of withdrawal, explained in full on our Right of Withdrawal page.

• Products must be unused and in their original packaging.
• For hygiene reasons, flavour-core bags and devices whose seal or protective packaging has been opened can only be returned under the 30-day guarantee below, not under the right of withdrawal.
• You arrange and pay for the return shipment yourself.

Changing a habit takes time, so we ask you to give Lio a fair try. If you have used your Journey Pack or Starter Pack for 30 days and it is not for you, we refund it under the following conditions:

• You use Lio for at least 30 days from delivery and keep the habit tracker that comes with every order.
• You request the refund within 7 days after those 30 days (so no later than day 37 after delivery).
• You send back the device, the remaining cores and the fully completed habit tracker in the return parcel.
• The guarantee applies to one used pack per person. If you return several used packs bought for several people, please include a selfie of each person with their completed habit tracker.
• The guarantee does not apply to orders placed with a discount code. Those orders keep the 14-day right of withdrawal for unopened products.
• Return shipping for guarantee returns is at your cost.

This guarantee is voluntary and comes on top of your statutory rights. It does not limit your right of withdrawal or your statutory guarantee in any way.

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us a photo and your order number. We will send a replacement or refund you, and you will not pay any shipping costs. This is covered by the statutory conformity guarantee of at least two years.

• We refund within 14 days of receiving your withdrawal, but may wait until we have received the products back or you have shown proof of sending them, whichever is earlier.
• Under the right of withdrawal we refund the product price and the standard shipping cost of your original order. If you chose a more expensive delivery option, we refund only the standard cost.
• Refunds go to the payment method you used. If that method is no longer available, we agree an alternative with you.
• If products are returned used or damaged beyond what is needed to check them, we may deduct their loss in value.

The quickest way to swap a product, colour or flavour is to return the original and place a new order. If you are unsure which flavour suits you, contact us first: we are happy to help you choose.

If a parcel is refused or not collected from the pick-up point, the carrier returns it to us. Once the carrier has confirmed the return and the parcel is back at our warehouse, we refund the product price minus the original shipping costs and the return costs we were charged. If you prefer, we can reship it instead once you have paid for the new shipment.

For orders in the United Kingdom, the same rules apply. For orders in the United Arab Emirates and other countries, contact support before returning; local consumer law applies and we will always offer you at least the protection that law requires.